Frequently Asked Questions

What is seasonal colour analysis?

Seasonal colour analysis is a method used to determine which colours best complement your natural features, including your skin tone, hair colour, and eye colour. It helps you identify your "colour season" (Spring, Summer, Autumn, or Winter) and the palette of colours that will enhance your natural beauty.

How does Your Season Guide work?

Your Season Guide uses a combination of digital technology and expert analysis to determine your colour season. By uploading photos and answering a few questions about your features, our system analyses your unique colouring and provides a personalised colour palette. Our premium service includes detailed recommendations for clothing, makeup, and accessories.

How accurate is online colour analysis?

While in-person colour analysis is traditionally considered the gold standard, our digital approach is designed to be highly accurate when users follow our photography guidelines. We use advanced algorithms and expert oversight to ensure reliable results. That said, factors like photo quality, lighting, and camera settings can influence accuracy, which is why we provide detailed instructions for submitting optimal photos.

What are the four seasons in colour analysis?

The four main seasons are:

• Spring: Warm and bright colours with a yellow undertone
• Summer: Cool and soft colours with a blue undertone
• Autumn: Warm and muted colours with a golden or orange undertone
• Winter: Cool and bright colours with a blue or blue-red undertone

Each season can be further refined into sub-seasons or "flows" for more personalised results.

Do I need to create an account to use Your Season Guide?

Yes, an account is required to use our colour analysis service. Creating an account allows you to save your results, revisit your colour recommendations, and access any premium features you've purchased. Registration is quick and free.

What's the difference between free and premium analysis?

Our free analysis provides your primary season and basic colour recommendations. Premium analysis includes:

• Detailed sub-season analysis
• Expanded colour palette with hex codes for digital use
• Personalised makeup recommendations
• Hair colour suggestions
• Accessory and metal recommendations
• Downloadable colour cards
• Priority support

How much does premium analysis cost?

Premium analysis is available for £9.99 as a lifetime purchase. Check our pricing page for current offers and promotions.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time from your account settings. After cancellation, you'll continue to have access to premium features until the end of your current billing period. There are no cancellation fees.

What kind of photos should I upload?

For best results, please upload:

• Recent photos (taken within the last few months)
• Photos in natural daylight (avoid artificial lighting or filters)
• At least one close-up of your face without makeup
• Photos showing your natural hair colour (if possible)
• Clear, high-resolution images

Avoid photos with heavy filters, extreme lighting conditions, or excessive makeup as these can affect the accuracy of your analysis.

How long does it take to get my results?

Basic analysis results are usually available within minutes after uploading your photos. Premium analysis may take up to 24 hours during busy periods, as it includes additional expert review.

Is my data secure?

Yes, we take data security seriously. Your photos and personal information are stored securely and used only for the purpose of your colour analysis. We never share your photos with third parties without your explicit consent. Please see our Privacy Policy for more details.

Can I use Your Season Guide on my mobile device?

Yes, Your Season Guide is fully responsive and works on desktop computers, tablets, and smartphones. For the best experience on mobile devices, we recommend using our app, available for both iOS and Android.

What if I don't agree with my analysis results?

If you're unsure about your results, try the colours from your palette to see how they look on you. If you still feel the analysis doesn't match your experience, please contact our support team. Premium members can request a reassessment with additional photos and information.

How do I use my colour palette in everyday life?

Your colour palette can guide choices for clothing, accessories, makeup, and even home decor. Start by incorporating a few key colours from your palette into your wardrobe. Premium users receive additional guidance on how to build a cohesive wardrobe, select makeup colours, and choose the best metals for jewellery.

Do I have to completely change my wardrobe?

No, you don't need to overhaul your entire wardrobe at once. Start by identifying which existing pieces align with your palette. When adding new items, prioritise colours from your recommended palette. Over time, you can gradually transition to a more cohesive colour-coordinated wardrobe.

Can I wear colours outside my palette?

Absolutely! Your colour palette is a guide, not strict rules. You might choose to wear non-palette colours for specific occasions, to express different moods, or simply because you enjoy them. Our recommendations help you look your best naturally, but personal preference and self-expression are equally important.

How can I get help if I have questions?

You can reach our support team through:

• Email: contact@yourseasonguide.com
• Contact form on our Contact page
• Live chat (available during business hours)

Premium users receive priority support with faster response times.

Do you offer refunds?

If you're not satisfied with your premium analysis, you can request a refund within 14 days of purchase, in accordance with UK Consumer Rights regulations. Please contact our refund team at refunds@yourseasonguide.com to initiate the refund process.

Is there a community where I can learn more?

Yes! We have an active community on our social media platforms where users share tips, outfit ideas, and experiences. Follow us on Instagram, Facebook, and Pinterest for inspiration, news, and updates. Premium users also gain access to our exclusive members-only forum.